I recently read an article on ESPN.com by Rick Reilley about the Arizona Diamondbacks. This season, the Arizona Diamond Backs are giving back to their fans. Last season, Jeff Moorad, Diamondback's CEO met a fan who told him about her life. She told him how she had lost everything, including her car, but another fan gave her season tickets and offered to drive her to and from the ballpark. Moorad was so moved by this story that he decided that the organization would give out season tickets to worthy individuals. The team received applications and heard many sad stories from very deserving individuals and families. This season, they gave away 41 season tickets totaling nearly $100,000 to mothers, fathers, aunts, uncles, and children, all with their own stories.
In an economy such as ours, complete with multi-million dollar cheaters (i.e. Alex Rodriguez and Bernie Madoff) it is refreshing to see an organization do something to give back. Sometimes, the smallest gestures, that often go unnoticed, yet even more often make the biggest difference in someone's life. People are pinching pennies to make ends meet, and the thought of taking a family to a MLB baseball game is often unrealistic, but if more organizations would take the initiative of the Diamondbacks to give back to those who have so little, the world may become a better place for everyone.
From a purely marketing stand point, this move is genius. The organization is getting national publicity by being a featured article on ESPN.com by a well-known author, Rick Reilley. It also shows a softer side of the CEO and the organization as a whole. Good PR can translate into larger profit margins in the near future for this organization. If it is a success, we may begin to see even more organizations partake in similar gimmicks and give away promotions.
God Bless.